The rules of the road for using Vulu. Short, plain English where possible.
These Terms of Service ("Terms") are a binding agreement between you and Vulu LLC, a Wyoming limited liability company ("Vulu," "we," "us"), governing your access to and use of the Vulu personal video library service, including the websites at vulutv.com and vulu-app.web.app, the "Save to Vulu" browser extension, any native or TV applications, and all related features (collectively, the "Service").
By creating an account, installing the extension, or using the Service in any way, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 13 years old (or 16 where required by local law) to create an account. If you are under 18, you must have permission from a parent or legal guardian. The Service is offered in jurisdictions where Vulu chooses to make it available; you are responsible for compliance with the laws of the place you use the Service from.
You are responsible for the security of your account credentials and for everything that happens under your account. Use a strong, unique password. Do not share your account, and do not let anyone else use it. If you discover unauthorized access, notify us at security@vulutv.com immediately. Vulu is not responsible for losses arising from credentials you failed to protect.
One account per person. You may not create multiple accounts to circumvent the trial limit, payment obligations, abuse-related suspensions, or any other terms.
Vulu lets you save videos you encounter on supported platforms (such as Instagram, TikTok, YouTube, X/Twitter, and Facebook) into your personal Vulu library, where you can replay them on demand from any device you have signed into. Vulu hosts copies of the videos you save on cloud infrastructure for your personal, non-commercial playback.
Vulu is a tool that operates at your direction. You decide which videos to save. Vulu does not pre-select content for you, does not crawl the web on its own initiative, and does not save videos from a platform unless you explicitly invoke the capture action.
You agree that you will not:
Vulu enforces these rules. We use automated content scanning (image hashing against the NCMEC and PhotoDNA CSAM databases, Google Vision SafeSearch advisory signals) on uploaded videos. Confirmed CSAM is automatically reported to the National Center for Missing & Exploited Children (NCMEC) CyberTipline as required by 18 U.S.C. § 2258A. Other violations are reviewed by Vulu personnel as they come to our attention.
Videos you save to your Vulu library remain governed by the rights and obligations attached to them by their original creators and platforms. Vulu does not claim ownership of the content you save. By saving content to your library, you grant Vulu a worldwide, royalty-free, non-exclusive license to host, transcode, store, and stream that content back to you (and only you, plus anyone you explicitly share access with) for the sole purpose of providing the Service. This license terminates when you delete the content from your library or when your account is closed, subject to backup retention periods described in our Privacy Policy.
You represent and warrant that you have the legal right to save each video you save, under copyright law in your jurisdiction. You are solely responsible for the legal consequences of your save decisions. Vulu does not pre-clear individual videos for copyright status.
The Vulu name, logo, marks, website design, software, and underlying technology are the property of Vulu LLC, protected by copyright, trademark, patent, and trade-secret law. Nothing in these Terms grants you any license to Vulu's marks or technology except the limited right to access and use the Service as it is provided.
Vulu offers a free trial and one or more paid subscription plans. Current pricing is published at vulutv.com/pricing and is incorporated by reference into these Terms.
Trial. New accounts receive a free trial of up to nine (9) saved videos, or fourteen (14) days from the first successful save, or twenty-one (21) days from account creation — whichever comes first. Failed saves do not count toward the trial limit. The trial does not require a payment method and ends automatically; no charge occurs without your explicit action to subscribe.
Paid subscriptions. Paid plans are billed in advance on a monthly, quarterly, or annual basis depending on the plan you select. Payment is processed by Stripe; their terms apply to the payment transaction. By starting a paid subscription you authorize Vulu (via Stripe) to charge the payment method you provide for each billing cycle until you cancel.
Renewal. Subscriptions renew automatically at the end of each billing cycle at the then-current published price for your plan. We will notify you by email of any price change at least thirty (30) days before it takes effect.
Cancellation. You may cancel your subscription at any time from your account page. Cancellation takes effect at the end of the current billing cycle; you retain access through that date. Vulu does not pro-rate refunds for unused time in a billing cycle after a voluntary cancellation, except where required by applicable law.
Termination for cause. If Vulu terminates your account for violation of these Terms (Section 4), you forfeit any prepaid time and Vulu owes you no refund. Repeat violations of acceptable-use rules, fraud, chargebacks, or any conduct that, in Vulu's reasonable judgment, exposes Vulu or other users to legal, security, or reputational harm, constitute cause for termination.
Discretionary refunds. Outside of cause-based termination, Vulu may issue a full or partial refund at its discretion (for example, where a verified service failure prevented you from using the Service you paid for). Discretionary refunds are not an entitlement.
Failed payment. If a payment fails, Vulu may retry the charge for up to fourteen (14) days. If the payment cannot be collected within that period, your subscription will be suspended; your library is retained but inaccessible until billing is resolved. Suspended accounts are deleted after sixty (60) days of unresolved billing.
Vulu provides the Service on an "as available" basis. We aim for high uptime but do not guarantee uninterrupted availability. The Service depends on third-party platforms (Instagram, TikTok, YouTube, X, Facebook, and others) whose policies and APIs change unpredictably; specific platform integrations may degrade or fail entirely without warning. We will use commercially reasonable efforts to restore functionality, but we make no guarantee that any specific platform will continue to be supported.
We may add, modify, or discontinue features of the Service at any time. We will give registered users at least thirty (30) days' email notice before discontinuing a feature that materially diminishes the value of a paid subscription.
Vulu respects intellectual property rights and complies with the U.S. Digital Millennium Copyright Act. Rights holders who believe content stored in a Vulu library infringes their copyright may submit a takedown notice to our registered DMCA Designated Agent. See our DMCA policy for the required notice format and the counter-notice procedure available to affected users.
Vulu maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. VULU DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY SPECIFIC VIDEO CAN BE SUCCESSFULLY CAPTURED OR PLAYED BACK.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; THE ABOVE EXCLUSIONS APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VULU AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SERVICE.
IN NO EVENT WILL VULU'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID VULU IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; THE ABOVE LIMITATIONS APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
You agree to defend, indemnify, and hold harmless Vulu and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with (a) your use of the Service, (b) content you save to your library, (c) your violation of these Terms, or (d) your violation of any third-party right, including without limitation any copyright, trademark, privacy, or other personal or proprietary right.
You may close your account at any time from your account page or by emailing hello@vulutv.com. Account closure terminates your access to your library. Your data is deleted on the schedule described in our Privacy Policy.
Vulu may suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms, that your use of the Service exposes Vulu or other users to legal, security, or reputational harm, or that your payment method is in unresolved default. For non-cause terminations (for example, if Vulu discontinues the Service entirely), we will provide at least thirty (30) days' notice and a means to export your library where technically feasible.
These Terms are governed by the laws of the State of Wyoming, U.S.A., without regard to its conflict-of-laws principles. The state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction over any dispute arising from these Terms or the Service, and you consent to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing any claim, you agree to first attempt to resolve the dispute by contacting Vulu at hello@vulutv.com and giving Vulu thirty (30) days to respond and to attempt to resolve the claim informally.
Vulu may update these Terms from time to time. If we make material changes, we will notify registered users by email at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page always reflects the current version.
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. Vulu's failure to enforce any provision is not a waiver of its right to enforce that provision later. You may not assign these Terms without Vulu's prior written consent; Vulu may assign these Terms (including in connection with a merger, acquisition, or sale of substantially all of its assets) without consent. These Terms, together with the Privacy Policy and the DMCA Policy, constitute the entire agreement between you and Vulu regarding the Service.
Vulu LLC
30 N Gould St Ste 100
Sheridan, WY 82801
United States
General: hello@vulutv.com
Privacy: privacy@vulutv.com
Security: security@vulutv.com
DMCA: dmca@vulutv.com (see DMCA policy for full agent details)